Process Fixer Certification Workshop
Led by renowned business optimization consultant Derrick Mains, this bootcamp combines cutting-edge methodologies with over 20 years of experience across 150+ companies. You'll gain insights into Mains' unique approach, which melds essentialism with human-centric design, emphasizing regular audits and reinvestment for true optimization.
Perfect for operations managers, process improvement specialists, and key organizational stakeholders, this bootcamp offers a blend of theoretical knowledge and hands-on workshops. You'll leave equipped with practical tools, including take-home team exercises, to immediately apply your learnings and drive tangible results.
3-Day Agenda
Day 1: Introduction to Operational Excellence, Foundation, and Mapping
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Creating and Maintaining a System of the Systems
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Core and Supporting Processes
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Identifying all functions
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Ranked voting determination (Red Dot Method)
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History of Continuous Improvement and the power of employee empowerment, statistical control, and visual management.
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Red bead exercise
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Overview of the M4 approach: map, measure, manage, mobilize
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The critical role of pencil thinking (flexibility over permanence) in operations
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Creating a ranked and prioritized list of processes to optimize within your organization
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A/R System Mapping
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Techniques for visualizing organizational systems and identifying choke points
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Workshop: Creating base maps
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Understanding process control and the QQC charting method of measurement.
Day 2: Business Cartography discovering and designing relationships, patterns, moments, and paths
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Introduction to push/pull methods of operations.
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Understanding objects, tasks, actions, methods, paths, moments in A/R mapping
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Deep mapping – creating maps of your organization
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Workshopping of core challenges.
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Overlaying accountability, systems, time, speed, quality, functions, methods, software onto base maps
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Systems thinking ideology
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Key criteria to decide when to automate, outsource, abbreviate, or eliminate tasks within core processes
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Day 3: Manage and Mobilize Continuous Improvement and get results.
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The funnel experiment (controlling process results)
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Introduction to the Process Triage Methodology
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Detailed explanation of Process Triage: how to perform pain gathering, triage, and ranking
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Using The Process Fixer portal to conduct triage
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Finding and quantifying bottlenecks and pain
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How to quantify pain
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Creating Remedies
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Using the Portal
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