Unlock Process Clarity with a Discovery Day
Available On-Site or Online
Our Discovery Day is a powerful experience that reveals what’s really slowing your business down—and how to fix it. Whether you're facing inefficiencies, bottlenecks, or communication gaps, this immersive session is the first step toward smoother, more effective operations. We now offer our standard, on-site Discovery Day and our new online Discovery Day for teams who aren't able to participate live, in person.
ON-SITE DISCOVERY DAY
One Day. Big Impact.
1. Systems Thinking in Action
We begin with an interactive training session to introduce your team to the fundamentals of systems thinking. This mindset shift is crucial—it equips your team to stop chasing symptoms and start identifying root causes behind operational challenges.
2. The "System of Systems" Exercise
Next, we lead your team through a powerful mapping exercise we call the System of the Systems. Together, we lay out every core process in your business. This big-picture view reveals how each part connects—and more importantly, where misalignment or breakdowns are silently eroding performance.
3. Pinpoint the Real Bottlenecks
Then, your team votes on the processes they believe are most limiting your speed, quality, or productivity. This prioritization helps us zero in on the three most urgent areas needing attention—based on the people who work in them every day.
4. Map & Remedy
Once the priorities are clear, we zoom in. We’ll collaboratively map out each problem area and produce a concise list of recommended remedies. These solutions are grounded in team input, tailored to your reality, and ready to implement.
5. After-Discovery Maps & Report
Within days of the session, you’ll receive:
- 2-4 professionally drafted process maps (both digital copies and stunning 12–15 ft long printed versions)
- A written report from Derrick detailing insights, key discoveries, and next-step recommendations
These tools become a tangible asset for transformation—and a rallying point for alignment.
6. What’s Next?
After Discovery, the path forward is yours to choose. Need help implementing the fixes? Want to train your team in our methods so they can lead the work themselves? We’re here for that. Let’s build on what we’ve uncovered together.
ONLINE DISCOVERY DAY
Flexibility for Remote Teams
Although we love analog and feel that there is great power in being physically present together. Sometimes it's just not possible.
We offer lower cost online sessions and spread them in a number of 90 minute sessions over two weeks to allow everyone to participate in the effort. We will still teach, identify, map out, remedy, analyze, triage and remedy together just in smaller chunks in an online format.
Online facilitated Discovery Days are priced based on the facilitator, number of sessions and complexity and can range in cost depending on number of participants and expertise of the facilitator.
Testimonials
I’ve never seen my team come together to solve so many problems in a single day. We all know exactly what to do next!”
Seeing how each piece drives the next and how ‘pains’ affect customers vs. employees has made everyone feel so connected now.”
It’s incredible to build our process map and have an open dialog without executive management taking part.”