THE PROCESS TRIAGE® METHOD
The Process Triage® Method is a proven methodology that connects business leaders with front-line employees to gain insights into the company’s internal processes. By engaging those closest to day-to-day operations, Process Triage identifies limitations in existing systems and helps you develop a clear, actionable plan for improvement.
THE M4 METHOD
M4 is a dynamic framework that revolutionizes team performance. By enabling work visualization through mapping and pinpointing constraints, it empowers teams to dissect complex challenges, craft targeted solutions, and drive continuous improvement. This cyclical approach transforms how teams operate, turning inefficiencies into opportunities for growth and innovation.
M4 is a comprehensive approach to operational excellence that combines expert-led process mapping workshops, employee engagement strategies, and data analytics to optimize business processes. Learn how our four-step approach—Map, Measure, Manage, and Mobilize—enables organizations to identify inefficiencies, implement targeted improvements, and track progress towards sustained operational excellence, transforming businesses without costing a fortune while potentially saving one.
The Revolutionary Approach
to Operational Excellence
Transform your business with M4, a comprehensive approach to operational excellence that combines expert-led process mapping workshops, employee engagement strategies, and data analytics to optimize business processes. M4’s four-step approach—Map, Measure, and Manage and Mobilize—enables organizations to identify inefficiencies, implement targeted improvements, and track progress towards sustained operational excellence.
The Map step begins with two critical exercises: System of the Systems and Process Triage mapping. System of the Systems Mapping (SoftS) identifies core and supporting systems, determining where to begin the process optimization journey. Process Triage, the core of M4, combines expert-led workshops with frontline employees, data-driven analysis, and accountability tracking to address inefficiencies in business processes.
The Measure step focuses on tracking progress to ensure success. It starts by defining a Process Capability Goal (SMART goal) to which all pain is aligned and progress is tracked. This step includes participating in check-ins at 30, 60, and 90 days post-workshop, and accessing "Pulse reports" to capture insights and track progress.
The Manage step teaches organizations how to optimize and move from sufficient to efficient by managing the system instead of just the people. It involves actively monitoring performance metrics, making data-informed adjustments as needed, and shifting from telling people what to do to encouraging suggestions for increasing quality, quantity, and reducing costs. This step ensures long-term success and continuous improvement by regularly mapping out the same core business processes.
The Mobilize step activates process improvement remedies throughout the organization. It focuses on empowering the entire organization with systems thinking tools and techniques to identify and resolve inefficiencies, eliminate waste, and recognize opportunities or risks in business processes. This approach encourages a culture of continuous improvement across operations, activating teams to take ownership of their work and actively seek improvement.
