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Products & Services
We help businesses streamline operations, boost profitability, and build resilience.
Your Partner in Rapid, Measurable Operational Excellence
Derrick Mains, our CEO, is a seasoned expert in process improvement and operational efficiency. With a rich background in various industries, Derrick has established himself as a go-to consultant for organizations seeking to enhance their workflows, reduce waste, and drive sustainable growth.
Derrick leads The Process Fixer team, which comprises highly skilled professionals who bring diverse expertise and a wealth of experience to the table. Our combined skills and collaborative approach ensure that our clients and customers benefit from a holistic perspective and data-informed, innovative solutions. Together, we are dedicated to delivering exceptional results and empowering organizations to achieve their operational goals.
The Process Fixer Difference
We offer a comprehensive range of services designed to optimize business processes, improve operational efficiency, and drive sustainable growth. By leveraging our expertise and proven methodologies, organizations can achieve significant improvements in performance, cost savings, and environmental impact.
:We deliver:
- Actionable Remedies: A 90 day workflow review to eliminate pain in a specific process leading to efficiency, better work environment and next-level customer engagement.
- Cost Reduction: Through streamlined processes and efficient resource management, organizations can significantly reduce operational costs.
- Improved Productivity: Enhanced workflows and automation lead to increased productivity and better utilization of resources.
- Employee Engagement: Training and development programs foster a culture of continuous improvement and employee engagement.
- Data-Informed Decisions: Data analytics provides valuable insights that drive informed decision-making and strategic planning.
Our Services
Process Improvement & Optimization
- Workflow Analysis: Detailed examination of current workflows to identify bottlenecks, redundancies, and inefficiencies.
- Process Mapping: Creation of visual representations of business processes to provide clarity and insight into improvement areas.
- Accountability Mapping: A map depicting where work gets done and by what role. Creation and implementation of clear accountability structures within the organization to ensure that roles and responsibilities are well-defined. Not to be confused with a hierarchical org chart.
Operational Efficiency
- Resource Management: Optimization of resource allocation to ensure maximum productivity and cost-effectiveness.
- Performance Metrics Development: Establishment of key performance indicators (KPIs) to monitor and measure operational efficiency.
- Continuous Improvement Programs: Development and implementation of programs aimed at fostering a culture of continuous improvement within the organization.
Training & Development
- Customized Training Programs: Tailored training sessions to equip employees with the skills and knowledge needed for process improvement.
- Workshops and Seminars: Interactive workshops and seminars on various topics related to process improvement and operational efficiency.
- Coaching and Mentoring: One-on-one coaching and mentoring for leaders and managers to drive process improvement initiatives.
Technology Strategy & Implementation
- Automation Solutions: Identification and implementation of automation technologies to streamline repetitive tasks and improve accuracy.
- Digital Transformation: Guiding organizations through the process of digital transformation to leverage technology for improved efficiency.
- Emerging Technology Innovation: Guiding the exploration of new business models and growth opportunities utilizing emerging technologies.
Project Management & Change Management
- Project Planning and Execution Guidance: Provide expert guidance on how to deliver comprehensive project management services from planning to execution, ensuring projects are completed on time and within budget.
- Risk Management: Provide expert guidance on the identification and mitigation of risks associated with process improvement initiatives.
- Stakeholder Engagement: Effective communication and engagement with stakeholders to ensure buy-in and support for process improvement projects.
- Change Management: Instill a change-is-growth culture through positive accountability (shared ownership) and org-wide inclusion as keys to organizational change, ensuring smooth transitions and minimizing disruption.
Insights & Analytics
- Analysis of sales, marketing, and customer data to identify opportunities for business growth, identify areas for improvement, and to quantify the impact of business process optimization.
Our Products
Process Triage®
Process Triage is the only process optimization method that effectively brings together expert-led workshops involving frontline workers, data analytics, and rigorous accountability tracking to address business process inefficiencies.
Our signature one-day workshops bring together your team to create a comprehensive process map, offering clarity and direction. We leverage your team's collective insights to solve problems and build a robust 90-day growth plan.
Executive Workshops
Our Operational Excellence experts guide you through our System of the Systems Mapping (SoftS) workshop to help you identify your core systems and determine where to begin your process optimization journey.